Travel Agent

Tirana, Albania, Albania
Full Time
Operations Department
Mid Level

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎
 

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, daily we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kind collaboration, and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for 

We are looking for a driven and enthusiastic Travel Agent (m/w/d), with experience in customer care call centers (inbound calls, emails, and chats) who can solve customer concerns and create a seamless customer experience.
 

 Your role in BizAway

  • Made a reservation for our Client through the Platform and using our Provider
  • Responding to our Client’s requests through phone, chat, mail, and travel request through our platform
  • Entering customer information in our system to issue reservations or update the booking
  • Explaining rules and procedures to use our service in the Platform
  • Explaining rules of service (hotel, car, train, etc.)

Your basic qualifications

  • At least 1-2 year of previous experience in the Travel Industry
  • Basic knowledge of GDS systems (Amadeus, Galileo, or Saibour)  or previous experience in a local travel agency
  • Excellent knowledge, both written and spoken of the Italian, Spanish, French, Portuguese OR German language (at least B2)
  • Availability to work in shifts with rotation
  • High school diploma or equivalent required.

We are also interested in

  • Good communication skills in English B2+
  • Customer Care experience
  • Strong verbal and written communication skills
  • Ability to learn and adapt to new software technologies

Our offer

✈️  A seat on a scale-up with skyrocketing growth
💰  Attractive compensation, including equity in the company
📈  Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
🌍  Multicultural and international team
🙌  Collaborative and smart environment to work and learn
🍻  Free coffee to kick-start your day and free beers to celebrate together
🏢  Flexible working policy, and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.

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