Travel Agent - Italian Speaking

Tirana, Albania, Albania
Full Time
Operations Department
Mid Level

About BizAway

Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 

We are looking for:

We are looking for a driven and enthusiastic Travel Support Italian Speaking (m/w/d) , with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.

Your role in BizAway : 

  • Made a reservation for our Client thought the Platform and using our Provider

  • Responding to our Client’s requests through phone, chat, mail and travel request by our platform

  • Entering customer information in our system to issue reservation or update the booking

  • Explaining rules and procedures to use our service in Platform

  • Explaining rules of service (hotel, car, train, ecc)

Your basic qualifications

  • At least 1 years of previous experience in Travel Industry

  • Basic knowledge of GDS systems or previous experience in local travel agency

  • Excellent knowledge of both written and spoken Italian (B2 and up)

  • Availability to work in shifts (also night shift from 22 to 7 in morning)

  • High school diploma or equivalent required.

  • Must pass pre-employment skills testing and background check

We are also interested in 

  • Good communication skills in English

  • Customer Care experience

  • Strong verbal and written communication skills

  • Ability to learn and adapt to new software technologies

Our offer

A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Remote work, flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.


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