Customer Success Team Lead – Small Clients
Barcelona, Barcelona, Spain
Full Time
Mid Level
About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a Customer Success Team Lead – Small Clients (m/f/d) based in Barcelona, who will lead a team managing BizAway’s smaller clients. This is a unique role at the intersection of customer success, automation, and scalable client engagement.
Your role in BizAway
As a Team Lead, you will guide a small team of Client Specialists responsible for a shared portfolio of 800+ small clients. Your mission is to ensure these clients are onboarded successfully, adopt the platform, renew contracts, and expand their usage, all through efficient, scalable approaches.
Your main responsibilities will be:
● Lead, coach, and inspire a team of Client Specialists handling small accounts;
● Ensure client onboarding, ramp-up, renewal, and upselling activities are delivered effectively at scale;
● Drive adoption and satisfaction across 800+ clients using automation, playbooks, and digital-first engagement models;
● Monitor portfolio health using dashboards, KPIs, and Salesforce, ensuring risks are addressed proactively;
● Experiment with new tools, processes, and workflows to increase team efficiency and customer impact;
● Collaborate with Product, Service, and Support teams to advocate for client needs and streamline processes;
● Promote a customer-first but scalable mindset, balancing human touch with automation.
Your basic qualifications
● Experience leading a small team (Customer Success, Account Management, or Customer Support)
● Strong interest in automation, digital engagement, and process optimization
● Solid understanding of client lifecycle management: onboarding, adoption, renewals, and upselling
● Proficiency in CRM and customer engagement tools (Salesforce preferred)
● Excellent communication and leadership skills
● Fluent in English; additional languages (especially Italian/Spanish) are a plus
We are also interested in
● Experience working with large client portfolios in B2B SaaS, Travel Tech, or customer support environments
● Background in building playbooks, self-service models, or tech-touch strategies
Our offer
✈A seat on a scale-up with skyrocketing growth
💰Competitive salary and performance-based bonus
📈Opportunity to shape BizAway’s approach to scalable customer success
🌍Multicultural and international team
🙌Collaborative and smart environment to work and learn
🍻Free coffee to kick-start your day and free beers to celebrate together
🌴Friday afternoons off
🏢Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a Customer Success Team Lead – Small Clients (m/f/d) based in Barcelona, who will lead a team managing BizAway’s smaller clients. This is a unique role at the intersection of customer success, automation, and scalable client engagement.
Your role in BizAway
As a Team Lead, you will guide a small team of Client Specialists responsible for a shared portfolio of 800+ small clients. Your mission is to ensure these clients are onboarded successfully, adopt the platform, renew contracts, and expand their usage, all through efficient, scalable approaches.
Your main responsibilities will be:
● Lead, coach, and inspire a team of Client Specialists handling small accounts;
● Ensure client onboarding, ramp-up, renewal, and upselling activities are delivered effectively at scale;
● Drive adoption and satisfaction across 800+ clients using automation, playbooks, and digital-first engagement models;
● Monitor portfolio health using dashboards, KPIs, and Salesforce, ensuring risks are addressed proactively;
● Experiment with new tools, processes, and workflows to increase team efficiency and customer impact;
● Collaborate with Product, Service, and Support teams to advocate for client needs and streamline processes;
● Promote a customer-first but scalable mindset, balancing human touch with automation.
Your basic qualifications
● Experience leading a small team (Customer Success, Account Management, or Customer Support)
● Strong interest in automation, digital engagement, and process optimization
● Solid understanding of client lifecycle management: onboarding, adoption, renewals, and upselling
● Proficiency in CRM and customer engagement tools (Salesforce preferred)
● Excellent communication and leadership skills
● Fluent in English; additional languages (especially Italian/Spanish) are a plus
We are also interested in
● Experience working with large client portfolios in B2B SaaS, Travel Tech, or customer support environments
● Background in building playbooks, self-service models, or tech-touch strategies
Our offer
✈A seat on a scale-up with skyrocketing growth
💰Competitive salary and performance-based bonus
📈Opportunity to shape BizAway’s approach to scalable customer success
🌍Multicultural and international team
🙌Collaborative and smart environment to work and learn
🍻Free coffee to kick-start your day and free beers to celebrate together
🌴Friday afternoons off
🏢Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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